Terms and Conditions

Welcome to Manny's Gardening Services. These Terms and Conditions outline the rules and regulations for using our services. By engaging with our services, you agree to comply with these terms. Please read the following carefully.

1. General Terms

Company Details
Manny's Gardening Services
Location: Chantal House Suites 12 & 13, 13-17 High Beech Road, Loughton, Essex, IG10 4BN
Contact: 07365535344 | manny@mannysgardening.co.uk
Service Scope
Our gardening services include garden maintenance, fencing, jet washing, tree cutting, garden design, hedge cutting, and clean-up jobs. We provide free estimates to all potential clients. The scope of the services will be confirmed in writing before work begins.
Amendments
We reserve the right to modify these terms at any time. Any changes will be posted on this page, and continued use of our services indicates acceptance of any amendments.

2. Quotes and Estimates

Free Estimates
All estimates provided are free of charge and are valid for 30 days from the date of issue.
Accuracy of Estimates
The prices given in our estimates are based on the information available at the time of assessment. If unforeseen circumstances arise, we will notify the client of any additional costs before proceeding.
Acceptance of Estimate
Work will only begin after the estimate has been accepted in writing by the client (via email or signed agreement). Upon acceptance, these terms and conditions will apply to the contract.

3. Payment Terms

Payment Methods
We accept payment by cash, bank transfer, or card payment. Full details will be provided upon acceptance of the estimate.
Payment Schedule
Payment is required upon completion of the job unless otherwise agreed in writing. For larger projects, a deposit may be required before work begins, with the remaining balance due upon completion.
Late Payments
Late payments may incur an interest charge of 2% per month on the outstanding amount. If the payment is significantly delayed, we reserve the right to take legal action or employ debt collection services.

4. Cancellation and Rescheduling

Cancellation by Client
If you wish to cancel or reschedule any service, you must provide at least 48 hours’ notice before the agreed start date. Cancellations within less than 48 hours may result in a cancellation fee equivalent to 20% of the total job cost.
Cancellation by Us
We reserve the right to cancel or reschedule a job in the event of unforeseen circumstances such as extreme weather conditions, equipment failure, or staff illness. In such cases, we will notify you as soon as possible and reschedule the job at a mutually convenient time.

5. Worksite Conditions

Access to the Property
The client is responsible for ensuring our team has clear and safe access to the worksite. If access is restricted or unsafe, we may not be able to complete the work as scheduled, and additional charges may apply.
Utilities & Services
The client must ensure that utilities such as water and electricity are accessible on-site if required for the work. If unavailable, this must be communicated before the work commences.
Pets and Children
For safety reasons, we request that pets and children are kept away from the worksite while our team is present. We are not responsible for any accidents caused by pets or children interacting with equipment or materials.

6. Liability

Damage to Property
While we take great care to avoid any damage to property, Manny's Gardening Services is not liable for any pre-existing damage or damage caused by external factors (e.g., severe weather, pests). Any claims for damages must be made within 24 hours of the service being completed.
Third-Party Liability
We are not responsible for any third-party damages, injuries, or losses that occur as a result of our work unless directly caused by our negligence.
Insurance
We are fully insured for public liability to cover any accidental damage caused by our team during the work. Proof of insurance can be provided upon request.

7. Health and Safety

Compliance
We comply with all relevant health and safety regulations. Our team is fully trained and equipped to carry out work safely.
Hazardous Conditions
If we identify any hazardous conditions on-site (such as unstable structures or unsafe trees), we may suspend work until the hazards are addressed. We will notify the client immediately of any such issues.
Personal Protective Equipment (PPE)
Our staff will always wear the appropriate PPE when carrying out services to ensure safety and compliance with regulations.

8. Warranties

Plant Health and Growth
We select high-quality plants for all gardening projects. However, we cannot guarantee the survival of plants due to factors beyond our control, such as weather, pests, and improper care after installation.
Hard Landscaping
Our hard landscaping installations, such as patios, fencing, and decking, are covered by a 12-month workmanship warranty. This covers issues related to installation, but does not cover general wear and tear, or damage caused by external factors.

9. Complaints and Dispute Resolution

Complaints Process
If you are not satisfied with the service provided, please contact us within 7 days of the service completion. We will make every effort to address and resolve your concerns promptly.
Dispute Resolution
In the event of a dispute that cannot be resolved through discussion, both parties agree to attempt mediation before taking legal action.

10. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be handled in the courts of this jurisdiction.

Contact Us

For any questions regarding these terms and conditions, or for more information about our services, please contact us:

Call us: 07365535344
Email us: manny@mannysgardening.co.uk
Address: Chantal House Suites 12 & 13, 13-17 High Beech Road, Loughton, Essex, IG10 4BN